Terms & Conditions
The term ‘Juicers.co.uk’ or ‘us’ or ‘we’ refers to the owner of the website www.juicers.co.uk which is wholly owned by W11 Limited trading as Energiseyourlife (referred to throughout this website as Juicers.co.uk), whose registered office is: W11 LTD, 20-22 Wenlock Road, London, N1 7GU, United Kingdom. Company Registration Number 04781233. The term ‘you’ or ‘your’ refers to the user or viewer of our website.
Once you’ve placed your order and provided a valid email address you will receive an email order confirmation and a receipt of your credit card transaction from SagePay or PayPal.
Orders are usually shipped the day of purchase if the order is placed online before 2pm* Monday – Friday, if the order is received after this time it will be dispatched the following working day. Delivery is next working day for the UK delivery, 2 days for UK Offshore and Scottish Highlands and 2-4 days for Mainland Europe deliveries. For all other locations please contact us. Please see the delivery information page for delivery costs, for all other locations please email us at email@example.com.
*2pm is an approximate time and orders placed within 10 minutes of the hour may not always be dispatched on the same day.
We use a range of different couriers. e.g. UPS, City Link, TNT, DHL, Interlink Express, Parceline & Royal Mail.
If you wish to change the delivery details or redirect the package to an alternative address once the order has been despatched, this will incur an additional charge starting from £17 depending on weight. If you would like to make a change to the delivery address after the item has been despatched, please contact us.
If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us. Please note: We cannot be held liable for any loss caused by late delivery on the part of the couriers.
Please note: Delivery times are not guaranteed times; there is no such a thing as a guaranteed delivery day as Juicers.co.uk nor the couriers can legislate for problems arising in transit. Even so, 99% of our UK Mainland orders are attempted the following working day. If your order is urgent, we suggest allowing sufficient time to get the order to you allowing for any eventualities.
Couriers will attempt to deliver your order once or twice depending on location, if delivery is unsuccessful, the goods will be returned to our warehouse with the return costs levied on the order, return costs vary depending on weight and location returning from. Redelivery of a returned order will take place following payment of the return costs and re-delivery costs irrespective of whether the order was first dispatched with free shipping or not.
DAMAGED GOODS, MISSING ITEMS & INCORRECT GOODS
If upon receipt of your goods you find they are damaged, please notify our office immediately within 24 hours of receipt and retain the damaged packaging. Some couriers need notification within 24 hours for us to be able to make a claim and they may need to inspect the damage in person.
If upon receipt of your goods, you find there are any marks, blemishes, scratches etc on any part or parts of the goods, please notify our office immediately within 24 hours of receipt. Any delay after that, can not be accepted as goods having been delivered in that condition and a return for refund would not be accepted on that basis within the terms for return.
If upon receipt of goods, there are any items/parts missing, then please notify us within 24 hours of receipt. Any delay after that, can not be considered as missing and the value of the missing items/parts will be deducted from the total value of the goods purchased if returned within our 14 days return policy.
If upon receipt, you believe that you have received the incorrect goods, then please notify us with 24 hours of receipt and before the goods are used in anyway. Any delay after that or notifying us after using the item, it will be assumed that you have accepted the goods received and can not be returned on the basis that you have received the wrong goods.
CANCELLATIONS & RETURNS
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. Please find our cancellaion form here. You can print this out and return it to us by post (address is on this form) or email at firstname.lastname@example.org.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (W11 LTD trading as Juicers.co.uk, 20-22 Wenlock Road, London, N1 7GU, United Kingdom or via email to support@Juicers.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. We will send you the correct address to return the goods once your cancellation notice has been received. This may not be the same address from which the goods were sent.
We ask customers exercising this right to return the goods unused, in the original packaging with all user information. The Distance selling regulations state that you are allowed to examine the products as you would in a shop, for example you can take a juicer of out a box and examine it, and you could switch on a juicer to listen to it, however we ask that you do not insert or pass raw food through it and make juice in it.
Please note that B2B sales online which include company names in their order and/or commercial products are exempt from the 14 day no quibble policy and refunds are not given unless the item develops a fault within 14 days following receipt. There is no 14 day money back period for commercial products and B2B customers and purchases. This includes commercial products purchased for domestic use. Juicers.co.uk reserves the the right to accept returns from B2B sales on discretion and if so, there will be a re-stocking fee of 15% charged for goods that are returned from B2B sales provided that they are returned in their original condition, brand new and unused.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. We kindly ask that goods are packed with sufficient outer packaging to ensure that no damage is caused in transit, and that the plug on any electrical item is packed in sufficient wrapping so that it cannot scratch, dent or break the equipment in transit.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you are ordering a commercial product or on behalf of a business the Consumer Contract Regulations 2013 do not apply and our contract of sale with yourself or business is complete when you accept delivery of the goods. It is important that you select the correct product for your needs as you will not be entitled to a refund if you wish to return the goods and this includes commercial products purchased for domestic use. We do not normally accept the return of commercial goods or goods bought by a business. Juicers.co.uk reserves the right at their discretion to accept the return of goods in their new and original, unopened packaging. If in doubt about any aspect of our cancellation and returns policy, please either email or phone us and we will be happy to help.
FAULTY GOODS & WARRANTY ISSUES
This section is in addition to individual manufacturer’s warranties for products that are purchased directly from ourselves. Warranty for all products sold through this website are serviced in the UK.
If you believe your goods may be faulty, please email us at email@example.com before returning the goods as we are often able to advise and resolve problems you may experience, thereby saving you the trouble of repacking and returning an item unnecessarily. Also, we will confirm the returns address to return the goods, this may not be the same address from which the goods were sent. If notifying us within 14 days following receipt of goods of a problem, please state explicitly whether you would like a full refund or a replacement unit otherwise, the normal course of action is for the faulty item to be collected (pre-paid postage labels sent to the customer for collection from the closest collection point to their address in the UK and faulty item to be received back to ourselves within 30 days of receipt of goods by the customer) and then a replacement unit will be sent.
Please note that customers claiming to have received a faulty product having already used the product, Juicers.co.uk has the right to ask for proof about how the item is faulty in the form of photo(s) and/or video(s). They will then be requested to send the item for testing at the Service Department to verify the fault (pre-paid postage labels provided within 30 days) and will be provided with photographic and/or videographic evidence as proof of the test. If deemed to be faulty, within 30 days, the customer will be offered a replacement unit or refund. After 30 days, the item will be either replaced or repaired or if necessary, the faulty parts will be replaced and After 30 days following receipt, the customer is not entitled to a refund according to the Consumer Rights Act 2015 and the item will be repaired or replaced depending on the problem.
If the customer refuses to provide proof about how the item is faulty prior to sending it and/or the item is deemed not faulty when tested at the Service Department (with photographic and/or videographic evidence provided), then the customer can be charged for the time spent testing the equipment and/or return delivery charges at our standard delivery rates to return the item back. The customer is not entitled to a refund in this situation even if they have had the product for less than 30 days as it is proven to be of satisfactory quality, fit for purpose and as described and is in accordance with the Consumer Rights Act 2015.
Faults occurring after the 14-day cooling off period are still covered by the Consumer Rights Act 2015 and also by the individual manufacturer's warranties that come with some products.
Authorised returns of faulty goods within 30 days following receipt should be accompanied by information and a letter explaining fully the reasons you think the goods are faulty. If the goods are faulty they will be repaired or replaced depending on the problem. If the goods are found to not be faulty then we will have to charge for the time spent testing the equipment and/or return delivery charges at our standard delivery rates.
If a problem arises after 30 days has elapsed from receipt of an order or the goods are not returned with the pre-paid postage labels within 30 days following receipt if reported within 14 days following receipt, then the customer is responsible for the cost of returning faulty goods &/or postage costs of parts sent to the customer under warranty. If goods are not returned within 30 days following receipt of goods with the pre-paid postage labels in the UK or a problem reported after 30 days following receipt, the goods are covered under warranty and we will attempt to carry out a repair, if that fails, then a replacement unit will be sent to you. If a fault is found to have occurred due to accidental damage, misuse or expected wear and tear you will be informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be returned to you.
After 30 days has elapsed from receipt of an order, the customer is responsible for the cost of returning faulty goods &/or postage costs of parts sent to the customer under warranty. In order to receive replacement parts under warranty, the customer is required to provide photographic evidence of the damaged part and/or required to send the damaged part to the Service Department for inspection.
Juicers.co.uk cannot be held responsible for the manufacturer’s warranties of a product if the manufacturer of that product ceases trading, goes into liquidation or is declared bankrupt, or we should cease supplying the product.
We endeavour to make our instructions as clear as possible and would welcome any suggestions you have to make them even easier.
Warranty and Support Requests must be submitted to us in writing via email at firstname.lastname@example.org to allow us to resolve your issue as quickly as possible.
Customers will be advised in writing as to where to return faulty goods, depending on the fault and product, the item can be sent to different locations, so please make sure you have been instructed before you attempt to return any goods.
Repairs for items sent to the Service Department take 7-10 days following receipt of the goods.
Please note that for B2B sales online which include company names in their order and/or commercial items (including commercial products purchased for domestic use), refunds are not given unless the item develops a fault within 14 days following receipt. After 14 days, the product is covered under warranty and entitled to a repair. If that fails, then a new unit will be provided. This is only applicable to commercial products. Any domestic appliances designed for domestic use and purchased under a company name or used in a commercial setting will be deemed as being used commercially and will not be covered under warranty irrespective of the type of company under which the goods have been purchased.
Individual parts purchased through the website do not come with any such warranty period.
WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE) REGULATION 2006
W11 Ltd t/as Juicers.co.uk are part of a WEEE scheme run by Econo-Weee. We offer our UK customers collection of like for like goods when they purchase a new product from us. This means that if you are buying a new juicer, we will collect your old juicer free of charge; this does not cover other products though, for instance we will not collect your old kettle if you are ordering a blender - only like for like items are included.
Before arranging a collection please consider that over six million electrical items are thrown away every year in the UK. It is estimated that over half of them are still working or could easily be repaired." (ITDG, 2003). Therefore, if your product is in fully working order, consider giving it to a friend, local charity or some organisation you know of who would benefit from such a donation. Please contact us for more information.
PRICE MATCH GUARANTEE
If you find the same item you want to buy selling for less from another mainstream UK outlet (i.e. excluding membership clubs, market stalls, duty free shops) we will try our best and endeavour to match the price. Simply send us details of the offer and we will get back to you within 24hrs, Monday to Friday.
The free gifts offered are only valid on selective Electric Domestic Juicers where specifically stated. This offer is not available on manual or commercial juicers.
All orders taken on our site are handled by a secure server which means that all your personal information is encrypted before it is sent and then only we can read it. You can verify the secure status of our server in a number of ways:
• By default most browsers put up an alert window advising you that you are about to enter a secure site.
• A closed padlock symbol will appear in the status bar of your browser, the address bar on your browser many also turn indicating that this is a secure website.
• The web address in the address bar will commence with https:// instead of http:// The additional 's' signifies secure.
The information you transmit is encrypted using 256 bit SSL (Secure Socket Layer) technology, currently the most sophisticated encryption method available for public use. Our secure server benefits from a Geo Trust SSL certificate which confirms the security of the system. Payments are processed securely through SagePay and HSBC bank. The confidentiality and security of your personal information is of paramount importance and we hope that the measures we have taken to protect it demonstrate this. If you have any concerns or questions please do not hesitate to contact us - we will be delighted to answer them for you. Please note that customer details are never released to third-parties under any circumstances.
Please note Juicers.co.uk is based in the United Kingdom. All payments on our website are processed in GBP – pound sterling only. If you are visiting our website from Europe for illustration purposes to help you understand our prices we include a live market Euro currency conversion rate. Please note these are live market trading rates. When you proceed to the payment page of our website through either SagePay for PayPal you will be presented with the GBP cost of your purchase, please note we only charge your card in GBP and not Euro. Full payment is required at the time of purchase, credit cards are charged at the time of purchase. Prices include VAT but exclude delivery costs.
For payments in different currencies most credit/debit card issuers charge a currency conversion rate of between 1-4% above live market rates to process payments. Please note this is not something Juicers.co.uk charge, this is a charge levied by your card issuer or bank for foreign currency transactions. If you are using a Euro debit or credit card please consult your card issuer prior to purchase to understand their currency conversion rate to understand what the total cost of your order will be. Most card issuers detail these rates daily on their websites. Juicers.co.uk are in no way liable for the rates your credit /debit card company use to process GBP pound sterling payments.
FEEDBACK & COMPLAINTS
We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of Juicers.co.uk, please contact us. We endeavour to respond to all complaints within 5 working days. We will keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days.
LINKS TO OTHER WEBSITES AND SERVICES
This website may contain links to other websites which are not under the control of, nor maintained by Juicers.co.uk. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.
Juicers.co.uk shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation.
ACCURACY OF INFORMATION
This website may include unintentional inaccuracies or typographical errors, for which we apologise. Juicers.co.uk reserve the right to make changes in the products, prices and content described in this website at any time and without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.
LIMITATION OF LIABILITY
Juicers.co.uk shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the online shopping service is provided on an "as is" and "as available" basis.
Any other information or advice given on this site is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.
TECHNICAL STEPS TO FOLLOW TO CONCLUDE THE CONTRACT AND HOW TO CORRECT INPUT ERRORS
Please follow the following steps to conclude the contract and to correct any input errors that may arise at each step of the ordering process -
When you have decided on the product or products you wish to purchase please add the item/items to your shopping cart using the ‘Add to Cart’ button
You will then be brought to a page summarising the items in your shopping cart. If you are satisfied with the contents of your shopping cart please click on the ‘Proceed to checkout’ button
You will then be brought to the Secure Checkout page which has 5 steps.
Step 1 – Account Details
• If you would like to register an account with us please select the option to ‘Register an account’ if you would prefer to checkout as a guest please select the ‘Checkout as a guest’ option
Step 2 – Enter your Billing details
• You must enter a valid email address without any spaces
• If you have selected the option to ‘Register an account’ please create a password without any spaces (your password can be a mix of characters and numbers) and enter this in the Password field. You must then re-enter the same password in the ‘Confirm Password’ field in order validate your password
• You must enter your first and last name
• You must enter a valid telephone number using numbers only and no characters
• You must enter your full billing address
• You must select your billing country from the drop down list.
• Depending on your billing country you may be required to select your billing State/Province from the drop down list. If a red asterisk is present on this field you have to select or enter a valid State/Province.
• You must enter a valid Zip/Postcode. If you do not have a Zip/Postcode please enter the numbers 00 in the Zip/Postcode field.
• If your shipping details are exactly the same as your billing details then please select the tick box option ‘I also want to ship to this address’ This will automatically fill in your details for step 3 and move you to step 4 Shipping Method. If your shipping details are different please do not select the tick box option ‘I also want to ship to this address’ and click on the button ‘Bill to this address’ instead.
Step 3 – Enter your Shipping details
• You must enter your first and last name
• You must enter a valid telephone number using numbers only and no characters
• You must enter your full shipping address
• You must select your shipping country from the drop down list.
• Depending on your shipping country you may be required to select your billing State/Province from the drop down list. If a red asterisk is present on this field you have to select or enter a valid State/Province.
• You must enter a valid Zip/Postcode. If you do not have a Zip/Postcode please enter the numbers 00 in the Zip/Postcode field.
• Please then click on the ‘Ship to this address’ button to proceed to step 4
Step 4 – Shipping Method
• You will be presented with one shipping option based on your shipping address and order total, please select this option using the tick box.
• Please click the continue button
Step 5 – Order Confirmation
• Here you will be presented with a summary of the contents of your order and the Grand Total payable
• If you have a Gift Certificate or Coupon code you can enter this here in the ‘Redeem a Gift Certificate or Coupon’ and click ‘Apply’ to apply this to your order.
• If you have any additional order instructions/comments, please enter them in the ‘Order Instructions/Comments (Optional)’ text box
• Please review our terms and conditions by clicking on the ‘terms and conditions’ link. If you are in agreement with our terms and conditions please tick the checkbox ‘Yes, I agree with the terms and conditions.’
• If you would like to sign up to our newsletter please tick the checkbox ‘I'd like to receive your newsletter’
• Please then click on the ‘Buy Now’ button
You will then be redirected to SagePay our payment gateway-
• Please select the payment method you would like to use.
• If you chose PayPal you will be transferred to PayPal to complete your purchase
• If you chose to pay by debit or credit card you will be brought to the ‘Enter Card Details’ page
• Please enter your card number without spaces as it appears on the card
• Please enter your first name and surname as it appears on the card
• Please enter a valid Expiry date as it appears on the card
• Please enter a valid Security Code - The security code can usually be found on the signature strip on the back of most cards. In most cases the security code is the last 3 digits printed on this signature strip. With American Express cards, the security code is the four digits printed just above the card number.
• Please ensure to enter the correct billing address - The billing address is the address to which your card is issued. If your transaction is failing it may be due to your card issuer holding the wrong billing address. You must enter a valid first line of your billing address, town/city in the Billing City field and select the correct Billing Country
• The billing post code is the post code to which your card is issued. If your transaction is failing it may be due to your card issuer holding the wrong post code. NOTE: If you do not have a post code you should enter 00 in the billing post code field.
• Once all the details are entered correctly click on the ‘Proceed’ button
• You will then be brought to a confirm transactions page, once you confirm payment your card will be charged and the payment is complete.
You will then be redirected back to our website to the ‘Thanks for your order page’.
Your order is now complete and you will receive an email from us confirming your order.
If you require any further assistance in placing your order please call us on +44 208 099 5175 or email support@Juicers.co.uk.
This agreement between Juicers.co.uk and you shall be governed by and interpreted in accordance with UK law, and UK courts shall have jurisdiction to resolve any disputes.
All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any licence or right under any of our trade marks, names or logos or those of any third party.
We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this web site. The content of this website is and remains the intellectual property of Juicers.co.uk.
©Copyright 2003-15 W11 Ltd T/A Juicers.co.uk, Company Registration Number 04781233.