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Delivery Information

We are pleased to offer Free Next Working Day Delivery* to the UK Mainland on all orders over £100 & Free Overseas Delivery to a range of European countries on orders over £150. To see our full list of our delivery options and rates, take a look at our Delivery Rates page.

To transport orders we use a trusted collection of couriers including: DPD, DHL & Royal Mail.

*Please be aware that due to additional demand at this busy time of year, some deliveries may take longer than anticipated. We will always endeavour to dispatch orders on time to facilitate next working day delivery. However, we cannot account for any delays incurred by the courier.

Fast Dispatch

All orders are processed from our state of the art warehouses, based in Gatwick and Peterborough and they are usually shipped on the day of purchase if received before 15:00 on Monday to Friday (excluding Bank Holidays). If the order is received after this time, it will be dispatched on the following working day (this does not include Saturday or Sunday). For example, an order placed after 15:00 on Friday will be dispatched on the following Monday.

Offshore & Overseas Delivery

On a majority of our UK Offshore and Scottish Highlands orders, deliveries usually take up to 2 working days to arrive after dispatch. Deliveries to Mainland Europe typically arrive within 5 - 7 working days depending on the travel distance. For all other locations please contact us for information on delivery timeframes.

Orders being shipped outside of the UK will be exempt from UK VAT charges (This includes the Channel Islands and Gibraltar). However, upon arrival at the destination country, all delivered goods will be subject to local taxes and may incur additional customs fees. The carrier will contact you with details of any payment due at this time. For further details on any charges that may be incurred, please consult the destination country's government guidance.

Delivery Alterations

If you wish to redirect the package to an alternative address once the order has been despatched, this will incur extra charges starting from £15 depending on weight. If you would like to make a change to the delivery address after the item has been despatched, please contact us.

If for some reason you will not be present as your address during delivery hours we request that you instead have the item delivered to an address where someone is always present during working hours.

Delivery Issues

If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us. Please note: We cannot be held liable for any loss caused by late delivery on the part of the couriers.

Courier Terms

Unfortunately no couriers, as part of their service agreements, are required to call customers in advance of delivery. We can include a note asking the courier to call in advance of delivery but this is ultimately at the discretion of the driver. It is not something that we can insist they do.

Please note: Delivery times are not guaranteed times; there is no such a thing as a guaranteed delivery day as nor the couriers can legislate for problems arising in transit. Even so, 99% of our UK Mainland orders are attempted the following working day. If your order is urgent, we suggest allowing sufficient time to get the order to you allowing for any eventualities.

Black Friday & Christmas Deliveries

Please note that during the busy periods like Black Friday and Christmas, there may be delays in delivery which is out of our control due to the excessive number of parcels for the warehouse to dispatch and also, for the courier drivers to deliver. During this time, orders may not be delivered as per our usual delivery time frames and we appreciate your patience and understanding.