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Customer Service Rating
TrustedShops

Contact Us

At juicers.co.uk, we’re here to make getting support simple and stress-free. Whether you have a question about a product, need help with an existing order, or require after-sales assistance, our team is ready to help. Simply complete the contact form below with as much detail as possible, and we’ll get back to you as quickly as we can.

Other Ways To Contact Us

While our support form is the quickest and most efficient way for us to assist you, we understand that some customers may prefer to get in touch another way. You can also contact us using the options below, and a member of our team will be happy to help.

Email Support

For all product enquiries, customer service requests, and warranty assistance, please use the form above. You can also email us at support@juicers.co.uk but please note it may take longer to process your request.

Phone Support

Our sales team is available via phone Monday-Friday, 9:00am-5:00pm at+44 20 8099 5175. Please note that our sales team is unable to process any warranty claims. For warranty requests, please contact us via the support form above or via email.

Our Response Time

We aim to respond to all enquiries and support requests within 24 hours of receiving them (excluding weekends and bank holidays). Our goal is to provide clear, helpful answers as quickly as possible.

Product Returns

If you’d like to return a product, please follow these steps:

  1. Contact us via the contact form above.
  2. Receive authorisation. Once we confirm that the item is in brand new, unused condition, with all the original internal and external packaging still intact, we will provide our Inspection Department returns address.
  3. Send authorised returns only. Please do not send items to our offices without authorisation. Unauthorised returns may be rejected, lost, or returned at your expense. 

Our Commitment To You

Your satisfaction is our priority. At juicers.co.uk, we don’t just sell products, we’re here to help you get the very best out of them. We offer:

Purchase & Delivery Information

How long does shipping usually take?

All UK orders with a total value over £100 are sent with a free next working day delivery service, which operates Monday to Friday. Most mainland UK orders arrive the next day after dispatch, while deliveries to the Scottish Highlands and UK offshore islands may take up to two working days. International delivery times vary depending on the destination and courier service chosen. To qualify for next working day delivery, please ensure your order is placed before 15:00, as orders submitted after this time will be dispatched on the next available working day. For more details or country-specific delivery estimates, please contact our friendly customer service team.

How much will delivery cost?

All orders destined for the UK with a total value of £100 or more are eligible for free delivery. Orders with a lower value will have a standard delivery charge of £3.95. For a full list of our delivery options, please see our delivery information page.

What are the payment options?

We currently accept secure payments using all major credit and debit cards, as well as PayPal. With PayPal, you can choose flexible payment options such as Pay in Three or Pay Later, making it easy to spread the cost of your purchase. All transactions are processed safely through trusted payment gateways to ensure a smooth and reliable checkout experience.

What are the shipping options?

Our Shipping options include free next-day delivery to the UK mainland on orders over £100; orders below £100 would have to pay £6.95 for next-day delivery or £3.95 for standard delivery. If you would like to receive your parcel on the weekend, there is also an option for that, costing £14.95. For UK offshore deliveries, we offer free delivery on all orders over £150 and for orders below £150, shipping may vary from £7.50 to £10.95. If you would like more information on this, view our delivery rates webpage here.

What is the return policy?

If you have received a faulty or damaged product, you can reach out to our support team (support@juicers.co.uk) to discuss your available options. These include receiving a refund or getting another unit sent out to you as a replacement, and shipping the faulty and or damaged unit back. If you have used the product before contacting us, you would need to provide evidence that the unit was faulty before use and did not become damaged or faulty due to user error when using the product. If you would like to read a more in-depth breakdown of our returns policy, we have a full webpage dedicated to that here.

If I order on the weekend when will I receive it?

If you place your order over the weekend, it will be processed, packed, and dispatched on the next working day (Monday to Friday). Your delivery time will then depend on the shipping option selected at checkout, such as next-day delivery or standard delivery.