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Contact Us

If you have any queries related to our products and services or require customer support assistance please use the form below or send an email to support@juicers.co.uk.

If you'd like to give us a call we can be reached at +44 (0) 208 099 5175 and our sales team are available from 9:00 to 17:00. However, please be aware that our sales teams won't be able to process any warranty requests.

We aim to respond to all queries and requests within 24 hours of receiving them. However, this doesn't include bank holidays and weekends.

Product Returns

If you wish to return an item back to us, please contact us via email first by emailing support@juicers.co.uk. We will then provide you with our Inspection Department returns address, once your return has been authorised confirming that the item is in brand new, unused condition with all internal and external packaging intact. Please do not send unauthorised items to our offices as they may be rejected and could get lost or returned at your expense.

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FAQ

How Long does shipping usually take?

Deliveries to the UK are sent with a Free Next Working Day service on orders over £100 that operates from Monday to Friday. This timeframe increases to 2 days for UK offshore islands and Scottish highlands. Deliveries abroad will vary in length depending on the destination, for more specific information please contact us. Please be aware that orders must be placed before 15:00 to receive them on the following working day. Orders placed after this time will be dispatched on the closest following working day instead.

How much will delivery cost?

All orders destined for the UK with a total value of £100 or more are eligible for Free Delivery. Orders with a lower value will have a standard delivery charge of £3.95. For a full list of all our available delivery options, please see our delivery information page.

What Are They Payment Options?

We currently accept payments using credit card and PayPal, Paypal also includes pay in three and pay later.

What are the Shipping Options?

Our Shipping options include free next-day delivery to the UK mainland on orders over £100, orders below £100 would have to pay £6.95 for next-day delivery or £3.95 for standard delivery. If you would like to receive your parcel on the weekend, There is also an option for that, costing £14.95. For UK offshore deliveries, we offer free delivery on all orders over £150 and for orders below £150, shipping may vary from £7.50 - £10.95. If you would like more information on this, view our delivery rates webpage here.

What is the Return Policy?

If you have received a faulty or damaged product, you can reach out to our support team (support@juicers.co.uk) to discuss your available options. These include receiving a refund or getting another unit sent out to you as a replacement and shipping the faulty and or damaged unit back. If you have used the product before contacting us, you would need to provide evidence that the unit was faulty before use and did not become damaged or faulty due to user error when using the product. If you would like to read a more in-depth breakdown of our returns policy, we have a full webpage dedicated to that here.

If I order On the Weekend when will I receive it?

If you order on the weekend, your order will be packed and shipped on the next working day, and delivery will be dependant on the options chosen.